Gianluca Longinotti Fact checked by Gianluca Longinotti
Updated: 30 may 2024
10 minutes

With more than 4 million users around the world, has quickly made a place for itself within the crypto exchange community. A Customer-centric cryptocurrency exchange with no records or hacks, focuses its entire strategy on customer satisfaction!

  • Secure platforms
  • Efficient customer service
  • Cryptocurrency purchase via card.

What is

Before going into the nitty-gritty, let’s explore the exchange in broader terms. is a crypto exchange. In other words, it is a platform that allows you to sell, buy and exchange cryptocurrencies. In particular, is a centralized exchange that has its own funds and its own servers to store its cryptos and data. The platform was created in 2013 and is one of the first platforms to make card and transfer payments possible to buy crypto.

As stated on its website,’s main aim is to provide “a gateway” to allow as many people as possible to access open finance. The company has a team of more than 370 professionals who are the brains and brawns behind the success of the platform. is also available as a mobile application on Android and Apple devices.

The platform features more than 200 cryptocurrencies available to users, accepting fiat currencies such as the Dollar, the Euro, and the Pound Sterling. To understand the scale of the exchange, here are some figures to note:

  • More than 6 million users worldwide;
  • No attacks that caused capital losses for customers;
  • Platform used in 99% of countries including 48 American states.

The values ​​highlighted by the exchange site are as follows:

  • Customer-centric culture
  • Teamwork
  • Responsibility
  • Result-driven.

The History of

The story of began in 2013 in the United Kingdom. Unlike many exchanges, did not start out as a crypto exchange. In fact, at its inception, brought together several crypto services around mining. For example, the platform offered a Bitcoin mining pool, cloud mining or even mining power trading.

In 2014, the platform reached a very important milestone and shifted towards crypto exchange. then set up a service that allows you to buy cryptos directly with fiat by using a bank card. Although it is true that this service is now accessible on many exchanges, it should be remembered that this was not at all the case in 2014. In 2015, the exchange also developed its mobile application.

In 2016, the exchange added to its range the possibility of withdrawing funds directly with a bank card (debit or credit). Again, this was a first in the market. Even nowadays, only a handful of exchanges offer this option.

In 2017, the exchange successfully passed an audit with The Financial Crimes Enforcement Network (FinCEN). The audit focused on’s ability to put security measures in place against money laundering and terrorist financing. The platform made sure to be on point from a regulatory point of view very early, even before the rise of the crypto market.

Finally, was one of the founders of CryptoUK in 2018. CryptoUK is an association that brings together the major stakeholders in the space and works hand in hand with government authorities to provide a framework for crypto activities. The exchange continued to develop and took its operations to the United States in 2019 before introducing new services to the platform such as staking in 2020.

The Ecosystem

The platform offers many crypto services. We’ll give you a quick overview below.

Crypto Trading’s main activity is obviously crypto trading. The platform offers more than 200 cryptocurrencies according to data from CoinMarketCap. There you will find the top cryptos such as Bitcoin (BTC), Solana (SOL), Polygon (MATIC), Dogecoin (DOGE), and Ethereum (ETH). In addition to these, you can also trade DeFi tokens, metaverse coins, etc.

The platform offers two types of trading options:

  • Spot: Spot trading allows you to place orders at market prices. The interface is simple and this type of trading is aimed at beginners.

Margin: Margin trading includes more options than spot trading. For example, you can customize your order by adding leverage. If properly utilized, leverage allows you to maximize your gains.

  • Secure platforms
  • Efficient customer service
  • Cryptocurrency purchase via card.

Staking allows its clients to stake crypto assets. Crypto staking allows you to earn passive income by locking up your digital assets over a given period. At the time of writing this guide, the platform offers staking with the following cryptos:

  • Cardano (ADA)
  • MetaHash (MHC)
  • Tron (TRX)
  • Tezos (XTZ)
  • Solana (SOL)
  • Zilliqa (ZIL)
  • Cosmos (ATOM)
  • Polygon (MATIC)
  • Songbird (SGB)
  • Everscale (EVER)
  • Polkadot (DOT)
  • Kusama (KSM)
  • Avalanche (AVAX)
  • Kava (KAVA)

Paid Crypto Savings

In addition to staking, the exchange also offers paid savings services. With this feature, you can earn passive income by transferring your cryptos to your savings account. You should know that this feature works by locking up your funds for a certain period of time. The income earned here is lower than with staking but is more secure. According to, the profitability of this service can go up to 20% compared to 50% with staking.

Crypto Loan

Do you need crypto liquidity? The good news is that offers loan solutions. How does that work? In simple terms, lends you money (fiat or stablecoin) by taking your cryptos as collateral. In a bit more detail, the characteristics of the loans offered are as follows:

  • Currency options for the loan: euros, dollars, USDC
  • Collateral options: Chainlink (LINK), Bitcoin (BTC), Stellar (XLM), Ethereum (ETH), Litecoin (LTC)
  • Loan duration: 7 days, 1 month, 3 months, or 1 year.

The platform has an inbuilt calculator that allows you to quickly find out the loan conditions. Let’s do a quick simulation. To borrow $1000 from the platform over 7 days, you will need to deposit 0.03377283 BTC or 0.638040 ETH as collateral. This same amount for a 7-day period is charged at an Annual interest rate of 14%, which will result in $1012.69 as the total amount to be repaid at the end of the loan. This loan solution is ideal if you need cash quickly but do not want to resell your cryptos.

Crypto Wallet

Like most exchanges, also offers its own crypto wallet, the CEX.IO Wallet. This wallet is a mobile application that is available on Android and Apple. It is hot storage, which means that it stores your cryptos online. The wallet is one of the most practical wallets that can be easily navigated even if you are new to However, if you want the maximum security for your crypto, it is recommended to use cold wallets which are wallets that securely store crypto offline, and out of the reach of online crypto hackers.

The Crypto Card

Like Binance, Coinbase, or even, the exchange offers its customers its crypto bank card, the CEX.IO Card. This card immediately converts your cryptos into fiat money to be used to pay for everyday purchases. 

The CEX.IO Card is a Visa card that can be used throughout the Visa network. In addition, it allows you to earn cashback of 5%, which means that each time you use your card, you receive up to 5% of the amount of your purchases in crypto! Prime for professionals

The exchange has a dedicated section with carefully tailored services within the platform for professional traders called Prime. In particular, supports professionals to integrate crypto payments thanks to their CEX Direct gateway. At the time of writing, Prime is used by over 50 institutional clients with over $4 billion in trading volume from over 1 million trades.

Mobile App

The mobile application is available on Android and Apple. The application brings together almost all the features present on the exchange in its desktop version. You will find trading, staking, paid savings services, etc. on the app. You can also activate alerts and notifications so that you are kept up to date with market conditions at all times. If you have any questions or need help, you can also contact customer service 24/7. University

This service was officially launched in April 2022. The University is similar to the Binance Academy, where the platform rolls out multiple courses on the subjects of blockchain and cryptocurrencies. The objective of University is to provide its users with relevant information to educate them about the principles and operations of the world of cryptocurrency.

In the Launch statement released on the exchange’s blog in April 2022, wrote:

Our mission at CEX.IO is to empower individuals through crypto, and we believe the journey begins with the basics. The crypto sector is full of misleading information, so we understand that the lack of comprehensive education around crypto is one of the main barriers for consumers. This is where CEX.IO University comes in.”

  • Secure platforms
  • Efficient customer service
  • Cryptocurrency purchase via card. Broker

The exchange also offers a brokerage service. For instance, on Broker, you can trade CFDs (Contract For Difference). As a reminder, CFDs are assets that reproduce the price of another asset (in this case a crypto). With CFDs, you can bet on rising or falling prices. Although they are tools with very high potential, they must be used with caution.

How to Trade Crypto on

Do you want to trade crypto on Below we describe the steps for trading crypto on

Open a Account

To open an account, the exchange will require  you to provide the following information:

  • E-mail address
  • Password
  • First and last name 
  • Country of Residence.

Once you have completed this information, you must confirm that you are over 18 years old.

Secure the Account

After creating the account, the platform will prompt you to enable the two-factor authentication method or 2FA. We recommend you take this extra security measure as it helps prevent another person from logging into your account and carrying out transactions without your knowledge.

Verify your Account

Before you can use the exchange’s services without restrictions, will verify your account. The exchange sets up several verification levels that define your deposit and withdrawal limits as well as certain options as follows:

Level 1: Identity verification:

  • Deposits up to $3,000 per day;
  • Withdrawals up to $10,000.

Level 2: Identity verification:

  • Deposits and withdrawals up to $10,000 per day;
  • Transfers possible.

Level 3: Enhanced verification:

  • Unlimited deposits and withdrawals;
  • Customizable trading.

Level 4: Corporate:

  • Unlimited deposits and withdrawals;
  • Use of an account for professional use, customizable options as desired.

  • Secure platforms
  • Efficient customer service
  • Cryptocurrency purchase via card.

Deposit Funds offers you several ways to acquire cryptos. The first is simply to buy them directly with fiat money, mainly by bank card or transfer. On you can buy cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), etc. with fiat money.

However, not all cryptocurrencies are available for direct purchase on In particular, if you are looking for a crypto that is not very popular or a recently listed token, there is a good chance that you will not be able to buy it directly by credit card or transfer. So, how to go about it? In this case, you need to deposit funds into your account. Deposits can be made by credit card and transfer in particular. Then, you can use these funds to buy the crypto you want on the exchange by choosing the crypto/USD trading pair. Another way is to use the cryptos you purchased directly with fiat money to exchange them for the crypto you want.

Trade Crypto

Trading allows you to buy, sell, and exchange cryptocurrencies and tokens. As established earlier in this guide, there are two types of trading available on

  • Spot trading
  • Trading margin.

Spot trading is recommended for beginners. The interface mainly consists of a chart displaying the price of the asset in question in the form of candlesticks. Below the chart, you will find the spaces to sell or buy the asset in question directly with fiat money. Scrolling further down the page, you will come across trading volumes and order books. Finally, the rest of the page consists of explanations that relate to the selected asset.

  • Secure platforms
  • Efficient customer service
  • Cryptocurrency purchase via card.

What are the Fees on

The exchange typically involves three types of fees:

  • Transaction fees: The amount of this fee you pay on transactions depends on the trading volume you have carried out over the last 30 days. For example, if your trading volume is less than $10,000 over the last 30 days, the transaction fees are 0.25% (taker) and 0.15% (maker). If your trading volume is more than $10,000 but less than $100,000 over the last 30 days, the transaction fees are 0.23% (taker) and 0.13% (maker).
  • Withdrawal and fees: The amount of these fees you pay to withdraw on the platform depends on the currency and the means used. Visa and MasterCard withdrawals are charged between 1,2% and 3% + $1.20 to $3.80, and bank wire transfers 0.3% + $25, Skrill 1% + $3, PayPal 1% +$5, and other payment methods have variable fees between 1% and $10.
  • Deposit fees: The amount of fees on deposits also depends on the method of payment. If your currency is the dollar and you use a bank card, the fees are charged at 2.99% on both Visa and MasterCard.

Is Exchange Safe?

Security is one of the strong suites of the exchange. Moreover, the platform does not fail to point out its clean slate in terms of cyberattacks. To ensure a high level of security, the exchange implements various measures.

First of all, keeps most of its cryptocurrencies in cold wallets. As mentioned earlier, this type of wallet is the safest since it does not store your cryptos online. Only a very small percentage of cryptos on are stored in hot wallets, which are used to run day-to-day operations. The ratio between cryptos stored on cold wallets and hot wallets is re-evaluated based on daily trading volume. However, the exchange assures us, that most individuals’ funds remain in cold wallets. Hot wallets are mainly used to store the exchange’s own crypto funds.

Finally, the exchange implements the following protocols for added security:

  • SSL (Secure Sockets Layer) encryption
  • PCI DSS (Payment Card Industry Data Security Standard)
  • KYC or “Know Your Customer”.

Regulations on the Platform

Along with security, ‘s other strong point is its compliance with regulations. In fact, for years, the exchange has worked closely with agencies to obtain as many licenses as possible. While obtaining licenses is not necessary to use an exchange’s services, on the other hand, it adds credibility and helps reassure users.

Over the years, the company has been subdivided into different entities such as:

  • LTD, based in London
  • Corp, based in Naperville in the United States
  • Limited, based in Gibraltar
  • Cex io Eu Limited, based in Ireland in Dublin

All these entities have obtained numerous licenses in different countries. Currently, the crypto exchange platform has the following licenses:

  • United States: Financial Crimes Enforcement Network (FinCEN);
  • United Kingdom: Financial Conduct Authority (FCA);
  • Gibraltar: Gibraltar Financial Services Commission (GFSC);
  • Canada: Money Services Business (MSB) & Financial Transactions and Reports Analysis Center of Canada (FINTRAC).

  • Secure platforms
  • Efficient customer service
  • Cryptocurrency purchase via card.

Advantages and Disadvantages of the Exchange

  • A very complete ecosystem with lending solutions, paid savings, staking, a wallet, a crypto Visa card, a University, etc.
  • A large number of cryptocurrencies and tokens are available and supported
  • The platform has a clean history of cyberattacks
  • The exchange is regulated in several countries and has numerous licenses
  • Good customer service
  • Many features are unavailable to U.S. customers
  • Beginners may get lost given the breadth of the ecosystem
  • Extended Identity Verification Process

FAQ - Frequently Asked Questions about is an important exchange that has many advantages. In addition to offering many cryptos for trading, the exchange also offers many services such as staking, lending, and paid savings solutions, a crypto Visa card, a University, a mobile application, a wallet, a service brokerage, and a lot more.
The exchange provides more than 200 cryptocurrencies and tokens. On the platform, you will find the biggest crypto in terms of market capitalization, as well as the option to trade more altcoins and tokens. is a crypto exchange where you can buy, sell and trade cryptocurrencies. However, there is also a crypto wallet, the CEX.IO Wallet within the ecosystem. This is a crypto wallet perfectly suited for trading on the platform. It is a wallet that falls into the category of hot wallets and is available on Android and Apple. est un exchange crypto centralisé au même titre que ses concurrents comme Binance, Coinbase, ou encore Kraken. En cela, l’échange possède des fonds propres pour répondre au besoin de ses utilisateurs. De plus, les données sont centralisées au sein de serveurs gérés par l’entreprise is a centralized crypto exchange like its competitors like Binance, Coinbase, and Kraken. This means that the exchange has its own funds to meet the needs of its users. Also, the data is centralized within servers managed by the company
Like any exchange, allows you to sell, buy and trade cryptocurrencies. The platform allows you to purchase many cryptocurrencies, including Bitcoin and Ethereum directly with fiat money with a card or bank transfer. It also offers the possibility of trading and exchanging cryptocurrencies.